Privacy Policy

Here's what we do with the info you give us - nothing shady, promise:

• Service Your Vehicle: Obviously. Can't rebuild your transmission without knowing what car you've got.
• Send Updates: We'll text or email you about your appointment, when parts arrive, or if we find something during diagnostics.
• Process Payments: Gotta get paid somehow. All transactions go through encrypted, secure channels.
• Maintain Records: Keeping track of what we've done helps us give you better service next time. Plus it's helpful if there's ever a warranty question.
• Occasional Marketing: Sometimes we'll shoot you an email about seasonal maintenance specials or new services. You can opt out anytime - we won't take it personally.
• Improve Our Services: Feedback helps us get better at what we do. If our booking system sucks, we wanna know.

That's it. We're not selling your data to sketchy advertisers or anything like that. Your info stays with us and helps us serve you better.

We're pretty protective of customer info, but there are a few situations where we gotta share some details:

• Parts Suppliers: When we order that special Brembo kit for your build, the supplier needs shipping info. That's about it.
• Payment Processors: Companies like Stripe or Square handle the actual credit card transactions. They've got their own security standards.
• Insurance Companies: If you're filing a claim, we might need to provide service records or estimates. Only with your permission though.
• Legal Requirements: If we get subpoenaed or there's some legal situation, we might have to hand over records. Hasn't happened yet, knock on wood.
• Service Partners: Sometimes we work with specialists - like if we need a specific dyno tune or fabrication work. We only share what's necessary for the job.

We don't sell your info to random marketing companies. Period. That's not how we operate.

Yeah, our website uses cookies - not the chocolate chip kind, unfortunately. Here's the breakdown:

• Essential Cookies: These make the site actually work. Like keeping you logged into the booking system or remembering what's in your cart.
• Analytics Cookies: We use Google Analytics to see which pages people visit, how long they stay, that kind of thing. Helps us figure out if our site's useful or just confusing.
• Preference Cookies: Remember your settings so you don't have to re-enter everything each visit.

Most browsers let you block cookies if you want, but some parts of the site might not work right. You can adjust your browser settings anytime.

We're not doing anything creepy with tracking pixels or following you around the internet. Just basic stuff to keep the site running smooth.

Security's a big deal for us - same way we wouldn't leave your keys sitting on the counter, we don't leave your data exposed:

• Encrypted Connections: Our website uses SSL encryption (that little padlock in your browser). Your data's scrambled during transmission.
• Secure Storage: Customer records are stored on protected servers with regular backups. Not just sitting in an unlocked filing cabinet.
• Limited Access: Only our team members who actually need customer info can access it. The guy doing oil changes doesn't need to see credit card numbers.
• Regular Updates: We keep our systems patched and updated to protect against new security threats.
• Payment Security: We don't store full credit card numbers. Payment processors handle that using industry-standard PCI compliance.

Look, no system's 100% hack-proof, but we take reasonable precautions to keep your info safe. If there's ever a breach (hopefully never), we'll let you know right away.

It's your data, so you've got some control over what happens with it:

• Access Your Info: Wanna see what we've got on file? Just ask. We'll pull up your records.
• Correct Mistakes: If we've got your email or phone number wrong, let us know and we'll fix it.
• Delete Your Data: Want us to wipe your records? We can do that, though we might need to keep some stuff for legal/accounting reasons.
• Opt Out of Marketing: Don't wanna get our emails anymore? There's an unsubscribe link in every message, or just tell us directly.
• Restrict Processing: You can ask us to limit how we use certain info. We'll work with you on that.
• Data Portability: Need your service records in a specific format? We can usually make that happen.

Under Canadian privacy laws (PIPEDA), you've got these rights. To exercise any of them, just shoot us an email at service@nexarynstronghold.info or give us a call at (604) 555-7823.

We'll respond within a reasonable timeframe - usually within a few business days, unless it's a complicated request.

We don't hang onto your info forever - here's our general approach:

• Active Customer Records: As long as you're bringing your car in, we keep your records active. Makes sense, right?
• Service History: We typically keep detailed service records for 7 years. This helps with warranty issues and gives us a complete picture of what we've done.
• Financial Records: Tax law requires us to keep transaction records for 7 years. Can't get around that one.
• Inactive Accounts: If we haven't seen you in a few years and you're not responding to emails, we might archive or delete your records after giving you a heads up.
• Marketing Lists: If you unsubscribe, you're off the list immediately. We might keep a record that you opted out so we don't accidentally add you back.

If you want your data deleted sooner, just let us know. We'll honor that request where legally possible.

Our services are for adults - you gotta be at least 18 to book an appointment or authorize work. We don't knowingly collect information from kids under 18.

If somehow we find out we've got info from someone under 18, we'll delete it. If you're a parent and think we've accidentally collected your kid's info, let us know right away.

We might update this privacy policy from time to time - new laws come out, we add new services, technology changes, whatever.

When we make significant changes, we'll update the "Last Updated" date at the top and probably send out an email to let folks know. For minor tweaks, we'll just update the page.

It's worth checking back here occasionally if you're curious about how we handle your info. Or just ask us directly - we're happy to explain anything that's unclear.

If you've got questions about this privacy policy or how we handle your data, don't hesitate to reach out. Seriously - we'd rather answer questions than have you worrying about it.

We'll get back to you within a couple business days. If you've got a formal complaint about how we've handled your personal info, you can also contact the Office of the Privacy Commissioner of Canada.

But honestly, just talk to us first. We're reasonable people and we wanna make things right if something's not working for you.